Mr. Chairman and Members of the
Subcommittee:
My name is
Robert E. Moffit. I am the Director of Domestic Policy Studies at
the Heritage Foundation. In that capacity, I oversee the
Foundation's analytical work in the area of health care policy,
including the financing and delivery of health care services in
government programs. It is an honor and a privilege to appear
before the Subcommittee today to discuss the current status and the
future of the Federal Employees Health Benefits Program (FEHBP). It
should be understood that the views I express here today are my own
and do not necessarily represent those of the Heritage
Foundation.
The Federal Employees Health
Benefit Program is the largest group health insurance program in
the world. It provides health care coverage to Members of Congress,
White House staff, and the federal judiciary, as well as
approximately 9 million federal and postal workers and retirees and
their families.
Market-Based Structure
Though it is the
largest group health insurance program in the world, the FEHBP is
radically different in structure and organization from virtually
every other private employment or government-run health insurance
arrangement. The major difference: It is largely run on the free
market principles of consumer choice and market competition. No
other insurance-based system of financing and delivery in America
provides patients with such a broad range of choice of plans and
benefits.
Once a year, federal workers
and retirees in any area of the country can personally choose from
a variety of different plans. It is virtually the only system in
the country in which individuals and families can choose from a
broad range of health plans, picking the kinds of benefits and
treatments they want, at the prices they wish to pay, while
pocketing the savings of wise choices. In that key respect, it is
the only health care delivery system that even vaguely resembles a
normal market in health insurance.
The Office of Personnel
Management (OPM), the federal agency that administers the FEHBP,
has broad authority, repeatedly upheld in the federal courts, to
negotiate premium rates and benefits on behalf of federal
employees. Beyond its responsibilities for carrying out these
sensitive annual negotiations, OPM is responsible for enforcing the
basic ground rules for competition among private insurers and
making sure that private insurance companies meet the fiscal
solvency, consumer protection, and basic benefit requirements
outlined under Chapter 89 of Title V of the U.S. Code.
As the Congressional Research Service observed in 1989, the
basic structure of the FEHBP is "sound"[1] despite changes
in Administration and the health care sector of the economy.
Historically, as the CRS further observed, OPM's managerial role in
the FEHBP has been "passive." That managerial passivity, that
historical tendency to refrain from attempting to micromanage the
prices, plans, and benefits, has worked to the direct advantage of
federal workers and their families, as well as the efficient
functioning of the program. OPM has, in this respect, played a
crucial role as both an umpire and a cooperative partner with the
private sector in negotiating with health plans in order to secure
high-quality health benefits while largely leaving the choice of
those benefits to millions of consumers who make up the federal
workforce and their families.
In recent years, there has been
a noticeable change in this approach, with OPM pursuing a more
aggressive regulatory approach and imposing the equivalent of
"mandated" benefits on competing health plans. Nonetheless,
although the FEHBP is not perfect, it retains many strengths,
particularly its level of consumer choice and competition and the
bountiful benefits of a market, which largely are unavailable to
workers and their families in private, employer-based health
insurance. Compared with Medicare and Medicaid, the levels of
bureaucracy and regulation are very low.
While FEHBP retains a sound
structure and superior performance as a health care delivery system
for its enrollees, it is nevertheless a troubled program. Its
problems are rooted in shortsighted government policies
incompatible with its structure as a system of consumer choice and
competition; and the solutions to those problems are rooted in
government policies that not only are compatible with its
structural advantages, but also would enhance consumer choice and
competition.
The Problem of Rising
Cost
For next year, OPM
projects an average premium increase of 13.3 percent among FEHBP
plans. This continues a painful pattern of significant premium
increases over the past several years. And while these premium
increases have been less than those commonly found in the private
sector, they are nonetheless worrisome to federal employees,
retirees, and their families. Ominously, such a premium hike in the
FEHBP, which has a superior historical record of cost control
compared to private employment-based health insurance, is a marker
for even higher increases in premium costs throughout the rest of
America's private, employment-based health insurance
system.
Recent
FEHBP cost increases surely reflect the broader changes in the
health care market, particularly the growing patient demand for
high-quality prescription drugs delivered through the mechanism of
health insurance. But there are also factors, which are peculiar to
the program, that are driving the cost increases in the FEHBP, and
these factors are not inherent in the structure of program.
The first
of these is the artificially skewed demographics of the federal
workforce, which is significantly older than the private-sector
workforce and is rapidly aging. Health care costs of older workers
are, of course, significantly higher than those of younger workers.
Related to the aging of the workforce is the disproportionately
large number of FEHBP policy holders, roughly 40 percent, who are
retirees. In sharp contrast, many private-sector companies have
ceased or limited coverage for their retirees.
A second
reason for recent cost increases is the recent tendency of OPM to
break with what the CRS has described as its "passive" management
of the program and adopt an active, aggressive, and regulatory
approach to program management. Between 1990 and 2001, the
executive branch, either independently or sometimes at the urging
of Congress, made 44 specific decisions relating to health
benefits. If understood as ancillary to the basic statutory benefit
requirements established under Chapter 89 of Title V, these
additions would have the equivalent economic impact of health
benefit mandates that are a prominent feature of state health
insurance laws. While any one of these benefit additions, taken
alone, can be justified as fulfilling some particular desire or
need, and while the degree of the impact of these benefit decisions
on cost is a matter of some dispute, there is no debate that they
add to premium costs. Whatever the merits of any particular
intervention, mandates impose higher costs; the more mandates, the
higher the costs.
WHY FEHBP PREMIUMS HAVE BEEN RISING
In recent
years, FEHBP premiums have been rising at a troubling rate.[2] Bush Administration officials
and Members of Congress, however, should maintain perspective on
recent FEHBP premium increases.
First,
even with a projected 13.3 percent average increase in 2002, in the
crucial area of cost control FEHBP is still likely to outperform
private employment health insurance, which will surely experience
double-digit premium increases next year, and even highly regarded
public programs of a highly competitive character. This has been
the historical experience. Indeed, the California Public Employees
Retirement System (CalPERS), a program often compared to the FEHBP,
announced premium increases averaging 15.5 percent in 2002; in
2001, the celebrated California program reported an increase of
12.9 percent, while FEHBP projected an increase of 10.5 percent.[3]
Second,
projected annual increases in premiums do not automatically
translate into actual annual premium increases in the FEHBP. The
reason, which does not generally apply to workers who get their
insurance through conventional private-sector employer plans, is
simply the right and ability of federal workers and their families
to vote with their feet and choose lower-cost health plans through
the process of the annual "Open Season," during which individuals
and families change or renew their health plan selections. Based on
previous experience, it is likely that actual premium increases in
2002 will in fact be less than the 13.3 percent projected by OPM.
In sharp contrast, private-sector workers often have no choice at
all of a health plan; they get what their employer gives them,
which is usually some sort of managed care plan. And among those
private-sector workers who do have a choice of plan, compared to
the options routinely available to federal workers, their choice is
sharply limited.
FEHBP
Reflects Broader Health Care Trends
Premium increases in the FEHBP reflect the cost of benefits;
and precisely because of the competitive character of the program,
the real possibility of losing market share, there is obviously no
economic incentive for a health plan participating in the FEHBP to
set rates higher than necessary. Nonetheless, the FEHBP is not
immune to the trends in the broader health care system that are
driving costs upward, including the general aging of the American
population, the increase in the demand for hospitalization, the
continuing and growing demand for newer and more effective
prescription drugs, the recent double-digit increases in medical
malpractice insurance, the economic impact of a growing body of
state and federal regulatory initiatives, and the desire of
patients to take advantage of the best and newest medical
technology to lengthen or enhance the quality of their lives. These
trends apply with equal force to patients enrolled in private
employment plans and the FEHBP.
In private,
employment-based health insurance, health benefits like wages are
compensation for work. Every dollar increase in health care
benefits amounts roughly to a dollar decrease in wages and other
compensation. Under current arrangements, persons today are using
insurance to cover small, routine, or purely predictable medical
services. This results in workers' huge overpayments into the
health insurance system and a proportional loss of disposable
income. Federal employees are not immune. Ideally, routine medical
services should be paid directly out of pocket and given the same
tax relief that is available for insurance payments. Allowing
persons to pay routine medical bills from tax-free flexible
spending accounts or medical savings accounts would be the best way
to accomplish that end.
Beyond the
general increase in health care costs, particularly the demand for
and higher utilization of new and more expensive prescription
drugs, there are two other major reasons why FEHBP is experiencing
significant cost increases.
The FEHBP insurance pool is
aging more rapidly than either the private-sector workforce or the
general population. Health care costs rise rapidly with age.
There are 4.2 million active employees and retirees enrolled in the
FEHBP. The average federal worker is roughly 46 years of age, much
higher than the average for the private-sector population.
Private-sector health insurance pools are considerably younger.
Moreover, as of 1998, 1.85 million federal retirees also
participated in the FEHBP; the average age of federal retiree
participants is 71 years of age. The range of FEHBP retirees is
broad because federal workers, with years and service, may retire
as early as age 55; some, in certain occupations, may retire as
early as 50 and get full health benefits. Even with Medicare
coverage, federal retirees are more expensive than active
employees. Unlike private employer-sponsored insurance where
retiree coverage has been cut, drastically reduced, or
discontinued, FEHBP continues to cover retirees, a growing group of
policy-holders that has higher health care costs.
Complicating the problems of this pool has been the downsizing
of the active federal workforce over the past few years. Since
1993, the federal workforce has shrunk by 324,580,
disproportionately among full-time workers at the Department of
Defense.[4] Moreover, 71 percent of the
federal government's permanent workforce will be able to take
normal or early retirement by 2010, and an estimated 40 percent of
these workers are expected to do so.[5] Thus, the
growing imbalance between active employees and retirees will only
deepen, making retirees the fastest growing group in the FEHBP
program.
OPM, sometimes with
congressional authorization, has imposed a large number of benefit
changes that have had the equivalent effect of benefit mandates and
has also pursued a more aggressive regulatory policy.
The Office of Personnel Management
in recent years has largely broken with the past tradition of
"passive management" of the FEHBP. That tradition emphasized
give and take between the federal government and private plans in
sensitive negotiations, and deference to private plans in the
development of combinations of benefits and rates in meeting
consumer demand.
According to
OPM's own estimate, there have been 44 significant "benefit
changes" between 1990 and 2001. Most of these were benefit
additions, and a number were benefit restrictions. According to OPM
estimates, these changes have resulted in a cost increase of $733
million, or 3.74 percent of total program costs, combined with a
net savings of $507 million, resulting in a net increase in costs
amounting to $225 million, or 1.15 percent of total program
costs.[6]
Some of these
have been controversial. In 1994, for example, the Clinton
Administration ordered FEHBP plans to cover an expensive and
experimental treatment using bone marrow transplants to combat
breast cancer within 24 hours or face exclusion from the program,
even though the procedure was not widely tested and medical
authorities generally favored restriction of the treatment to major
academic medical centers. FEHBP coverage of bone marrow transplants
for the treatment of breast cancer was, instead, the product of
intense lobbying on Capitol Hill. The Clinton Administration
ordered it to be included in the FEHBP benefit package.
Subsequently, peer reviewed clinical trials of the procedure found
that the transplants appeared to be no better than conventional
chemotherapy in the treatment of breast cancer.
The trend toward more
aggressive regulatory control over the program has spawned
special-interest lobbying for additional benefit mandates. For
example, at a September 1996 hearing before this Subcommittee,
witnesses advocated the annual inclusion of audiological services,
acupuncture, pastoral counseling services, and even medical foods
as necessary benefits to be included in plans participating in the
FEHBP. This type of aggressive lobbying serves, of course, to
undermine the most basic feature of the program: the provision of
benefits that patients actually want. Instead, patients
increasingly are forced to pay for benefits that they do not want.
While patient choice has been a distinguishing feature of the
FEHBP, OPM policy has driven the program in a very different
direction; it has been a process of gradually standardizing health
plan policies, depriving individuals and families of the more
customized options available to them in the 1980s. The difference
in actuarial value of the packages offered in the FEHBP has
likewise progressively narrowed.
Even if one
assumes that any given required additional benefit is justified by
a nominally small cost, the accumulation of these additions can
have a significant impact over time. While any one benefit may be a
minimal cost in its first year, increased utilization over
subsequent years drives up overall costs. Moreover, as OPM has
imposed an increasingly standardized benefit package on the
program, there has been less opportunity for plans to offer
different combinations of premiums and benefit options. In effect,
this means that plan officials have had less room to initiate
cost-saving innovations in the market that might be more attractive
to federal employees and their families.
Furthermore,
while OPM has used its authority to pre-empt state mandated
benefits in plans offered on a nationwide basis, it has refused to
do so among state-based HMOs,[7] reducing the
competitive position of these plans and forcing federal employees
and their families in these states to pay higher premiums than they
otherwise would have paid because of the additional cost of
mandated benefits. These costs can be rather substantial in several
states, like California and Maryland.
While OPM staff,
as noted previously, have indicated that these "benefit changes"
have had a positive effect on savings and little overall effect on
the real growth of premiums, the Bush Administration and Congress
should nonetheless take a good, close second look and pursue an
independent economic analysis of the impact of these benefit
changes over time. It is remarkable that independent, particularly
private-sector, analyses of benefit mandates or regulation on
health insurance show a significantly greater impact on health care
costs and premiums than indicated by the OPM staff analysis. For
example, a 1996 study of additional health benefits mandated by
state governments, conducted by the U.S. General Accounting Office
(GAO), found that state mandated benefit laws accounted for 12
percent of the claims costs in Virginia, which had 29 benefit and
managed care mandates, and 22 percent in Maryland, which had 36
mandates.[8] Last year, Governor Howard
Dean of the State of Vermont cited the negative impact of Vermont's
benefit mandates on health insurance costs, saying that they
contributed to about 25 percent of 1999 health insurance premiums,
and asked the legislature to stop enacting them.[9] Private
economic analyses of the relationship between health benefit
mandates and premium costs show similar results.[10] Do
trust OPM, but please verify.
On a related
matter, Congress and the Bush Administration should more closely
re-examine the recent historical relationship between OPM and the
private health care plans that participate in the program. For
whatever reason, there has been an alarming exodus. In the
mid-1990s, there were almost 400 health plans competing in the
program. For the calendar year 2001, OPM announced that only 245
plans were expected to participate. Between 1998 and 1999 alone,
the FEHBP lost 65 plans, a stunning 20 percent of plans
participating in the program. For 2002, OPM has announced there
will be only 180 plans in the program. When firms participating in
a government program do not behave the way government officials
expect the firms to behave, one must not automatically assume it is
the fault of the firms. With the large number of dropouts, the
FEHBP has become less internally competitive, substantially
reducing enrollee choice and contributing to higher premiums.[11]
A NEW POLICY FOR THE FEHBP
Inasmuch as most of the problems of the FEHBP, particularly in
terms of cost and efficiency, are traceable to government policy,
it logically follows that most of those problems can be resolved by
government policy. In that respect, there is much that the Bush
Administration and Members of Congress can do to improve the
program. I offer the following proposals for your
consideration.
- Seek an independent evaluation of the economic impact of
"benefit changes" over the last decade, as well as regulatory
initiatives, and make sure that OPM uses its legal authority to
pre-empt state mandated benefits. The Bush Administration
should not hesitate to rely on its statutory authority to negotiate
benefits for federal workers and retirees and protect them from
paying unnecessarily high premiums out of deference to state
legislative mandates. Moreover, the Bush Administration should
review the current regulatory regime in the FEHBP, including the
addition of benefits beyond the core statutory requirements of
Chapter 89, Title V, and seek an independent, preferably
private-sector, evaluation of the economic impact of these OPM
initiatives and specify their consequences on claims costs or
premiums. Premiums reflect costs, and if premiums are to be
restrained, costs must be restrained.
Meanwhile, the Bush Administration should return, to the extent
practicable, to the older tradition of collegial
private-public-sector negotiation to control costs and improve
benefit offerings. For example, plans could be required to offer
all of the current benefit packages, as reflected in the changes
over the past 10 years or so, as a high-option plan. But they
should also offer a variant of their core offerings, a low-option
plan, without such "benefit additions" or mandates and allow
consumers themselves to decide whether they want to pay the higher
premiums to purchase such previously required benefits. This
approach is perfectly compatible with the spirit of the program and
fulfills its original intent of broadening consumer choice.
Consumer choice and competition should be reinforced, not
progressively weakened, if the FEHBP is going to remain a strong
model for broader health care reform.
-
Ease the admission of new fee-for-service plans. Current
law does not allow the OPM to admit any new fee-for-service plans
into the FEHBP. New plans admitted by OPM must be health
maintenance organizations (HMOs). Normal market efficiency is
served when suppliers of services can freely enter and exit the
market, responding quickly and efficiently to changes in consumer
demand. This legal restriction is pointless and simply undermines
both market competition and consumer choice.
-
Create a tax-free savings option for employees for the
payment of routine medical expenses. Over 80 percent of large
employers and a significant number of small and mid-size companies
offer their employees benefits through pre-tax cafeteria-style
plans. Among the most popular of these is the flexible spending
account (FSA), the so-called Section 125 plans, that are routinely
available to millions of workers in the private sector. An employee
may pay for unreimbursed medical expenses from the FSA. Millions of
workers in the private sector have access to flexible spending
accounts, but federal employees today are not allowed to set aside
tax-free income in FSAs for current or future health care expenses.
Federal employees should be allowed this benefit, and its value
should be increased by allowing federal workers to roll over unused
funds tax free from year to year. At the end of their working
career, they should be allowed to fold these funds into the federal
Thrift Savings Plan (TSP) or use the funds built up in these
accounts for health care expenses for their retirement.
A variation of this idea is
allowing employees to use medical savings accounts (MSAs). Private
health insurance plans competing in the FEHBP should be allowed to
offer personal, tax-free MSAs to those workers who wish to have
them. Likewise, under the tax changes, federal workers could roll
over the funds from these accounts from year to year tax free and
eventually use them to pay for health expenses in retirement, or
offset long-term care costs, or fold them into their TSP
accounts.
- Address lingering problems
of risk segmentation and adverse selection. A persistent irritant in the FEHBP has
been a tendency toward risk segmentation or adverse selection.
While this problem has not been as acute in recent years as in the
past, and competing plans have found ways to adjust, it is still a
lingering problem in the program. OPM has never proposed, and
Congress has never enacted, legislation to reduce or enable OPM to
reduce adverse selection in the program.
Any time one has a choice of
plans, even if there are only two plans from which to choose, one
will have adverse selection. In the FEHBP, the problem is
aggravated by both the underwriting rules and the formula governing
the government contribution. Under current law, active workers and
retired workers pay the same premiums for health insurance despite
dramatic differences in risk and health care costs. FEHBP plans
cannot charge different rates based on these risks or
costs.
In this narrow sense, the
program operates under what can only be described as a crude form
of "community rating;" 22-year-old joggers and 82-year-old smokers
pay the same insurance premiums. When a larger number of older and
sicker retirees congregate in a health plan, its costs and premiums
soar, encouraging younger and healthier enrollees to drop out.
These higher-cost plans find it difficult to compete with
lower-cost plans with younger enrollees, and sometimes drop out of
the program altogether.
Obviously, a large infusion of
younger workers or enrollees would alleviate the problem.
Obviously, also, if plans could charge older workers or retirees
premiums that reflected their actuarial cost, not only would one
have a more rational insurance market, but the decision of older
workers or retirees to pick a particular health plan would not
necessarily mean sharply higher premiums for younger workers and
their families. Much of the adverse selection problem would
disappear.
The best way to accomplish this would be to allow plans to
charge different age groups different premiums, reflecting their
real actuarial value in the market, and simultaneously adjust the
government contribution to the plan premiums of higher-cost
enrollees. Since age is the most significant risk factor, the
government could adjust government contributions for a
limited number of categories of enrollees: active workers, early
retirees, retirees with Medicare, and the progressively smaller
number of retirees without Medicare. Each of these groups can be
protected from adverse cost effects by varying the government
contribution. Since there is no risk adjustment mechanism at all in
the FEHBP today, this would be a substantial improvement in the
program.
- Remove the 75 percent cap on the government contribution to
the FEHBP plan chosen and allow federal workers to pocket any
difference between that contribution and the actual cost of the
plan as a rebate. Under the
current financing formula, the government, regardless of how much
it contributes in any given year, may not contribute more than 75
percent of the cost of any health plan's premium. A real consumer
choice system should give individuals and families the full benefit
of any savings that accrue from wise purchasing decisions. In
calendar year 2000, for example, the maximum government
contribution for family coverage was $4,580. Under this proposed
change, workers who purchased a plan that offered an annual premium
of $4,000 would get a rebate of $580.
Although the government's contribution, using the market-based
formula, would vary every year and reflect changes in the market,
the removal of the cap on the government contribution would give
the competing plans in the FEHBP new incentives to offer benefit
packages at a premium level equal to or below the government's
defined contribution, and thereby increase price competition. More
intensive price competition would help to stabilize the overall
premium increases on which the total government contribution is
based. Federal employees would have an incentive to purchase
lower-cost plans to reduce out-of-pocket costs and directly pocket
any savings. Federal workers and retirees who choose more expensive
plans with richer benefits packages would still pay more in
premiums and out-of-pocket costs.
The major difference between federal and private-sector
employees is that federal employees continue to have far more
choices at competitive prices in a unique consumer-driven market.
And with the removal of the 75 percent cap and allowance of a
rebate of savings, the Bush Administration and Congress could make
the already competitive private health insurance market in the
FEHBP even more competitive.
- Create a younger, healthier
insurance pool and open up the FEHBP to young military
families. The FEHBP needs young blood. One prominent
option: Enroll military families and their dependents under the age
of 65 under the same terms and conditions that apply to all federal
employees, retirees, and their families. Representatives of
military families have testified that they want to be enrolled in
the FEHBP.[12]
These families have realized that under the FEHBP they would be
given a much wider range of personal choice and a far superior
medical system than they currently receive in the military health
care system.
Because health care benefits,
like wages, are normally counted as compensation, Congress could
enroll military families in the FEHBP in a budget-neutral fashion
and pass on any savings to these families in the form of rebates or
pay increases. In any case, the movement of young military families
into the FEHBP would be good not only for the military families,
but also for the FEHBP itself. As noted previously, the average age
of members of the federal workforce has increased in recent years,
and is likely to continue to increase, while the number of workers
eligible for retirement is expected to soar. The infusion of a
large number of young military dependents would be the quickest and
perhaps easiest way to provide them with access to a clearly
superior health care system, improve the actuarial profile of
FEHBP's subscriber pool, and stabilize future insurance
premiums.
These policy proposals are not
meant to be exhaustive, but they are compatible with the principles
of consumer choice and market competition that are at the heart of
the FEHBP's long record of success. I would be happy to answer any
questions the Subcommittee might have.
Thank you.
Robert
E. Moffit, Ph.D. is Director of Domestic Policy Studies at
The Heritage Foundation.
[1] See U.S. Congress, House, Committee on Post Office and Civil
Service, The Federal Employees Health Benefits Program: Possible
Strategies for Reform, report prepared by the Congressional
Research Service, Committee Print 101-5, May 24, 1989, p.
231.
[2] The projected average increase in 2001 was 10.5 percent; in
2000, it was 9.3 percent; in 1999, it was 9.5 percent. "Health Care
Marketplace: FEHBP Premiums to Rise 13.3 Percent Next Year," Daily
Health Policy Report, Kaisernetwork.org, September 24, 2001.
[3] "Industry Trends: Questions and Answers," fact sheet on FEHBP
premium increases, prepared by United States Office of Personnel
Management, September 2002.
[4] The President's Management Agenda: Fiscal Year 2002, Executive
Office of the President, Office of Management and Budget, 2001, p.
11. Hereafter cited as The President's Management Agenda.
[5] The President's Management Agenda, p. 12.
[6] "FEHBP-Significant Health Benefit Changes 1990-2001: Overview,"
Office of Personnel Management, Staff Report, 2001.
[7] See the statement of William Flynn III, Associate Director of
Retirement and Insurance, "FEHBP Rate Hikes-What's Behind Them," in
hearing before the Subcommittee on the Civil Service, Committee on
Government Reform and Oversight, U.S. House of Representatives,
105th Cong., 1st Sess., October 8, 1997, p. 73.
[8] U.S. General Accounting Office, Health Insurance Regulation:
Varying State Requirements Affect Cost of Insurance,
GAO/HEHS-96-161, August 19, 1996.
[9] The Hon. Howard Dean, "State of the State Address," State of
Vermont, January 4, 2000.
[10] See, for example, Gail A. Jensen and Michael A. Morrisey, "
Mandated Benefit Laws and Employer Sponsored Health Insurance,"
Health Insurance Association of America, Washington D.C., January
1999.
[11] Eric Yoder, "Rising Rates," Government Executive, December
1999, p. 42.
[12] See testimony of Sydney T. Hickey, Associate Director,
Government Relations, National Military Families Association,
before the Subcommittee on Civil Service, Committee on Government
Reform and Oversight, U.S. House of Representatives, 106th Cong.,
1st Sess., June 30, 1999.